ARL Offers Course on Measuring Library Service Quality

[Gary Huggens <ghug@loc.gov>]

I noted the following news from an Association of Research Libraries
(ARL)message about course offereings I received a few days ago--it
relates to the topic of measuring success. 

  	"The ARL/OLMS Online Lyceum has scheduled two new courses in 
September and October. [Note: only the pertinent course is listed here] 

	"Measuring Library Service Quality" is offered 23 October-
1 December and covers the background and theory of measuring service 
quality, methods to assess and improve service, and the impact of 
measuring service quality on overall library value to constituencies. 
A case study approach to problem solving will provide the content and 
context for developing and understanding measurement techniques.

	Both Online Lyceum Collaborative Learning Events will 
incorporate elements of synchronous (real-time) and asynchronous 
interaction with course facilitators and a global peer network of up 
to 30 learners via a course bulletin board, chat rooms, and regular 
email. For more information contact Dawn Kight <dawn@arl.org>."