US/ND-1: RE: Support
RE: Support
Hotka, Cathy (HotkaC@nrf.com)
Fri, 30 Aug 1996 9:14am
Remember that the concept of universal service is to ensure that everyone
has a base level of connectivity -- up until now, that has meant a black
rotary dial phone in the home. Your proposal would increase that level of
support to ensuring that everyone understands how to use any of the various
kinds of software that schools or libraries might install. Are you willing
to see
the open-ended cost of that idea reflected in your home phone bill?
> From: Kathryn L. Stirk
> To: hotkac; us-nd
> Subject: Support
> Date: Thursday, August 29, 1996 6:33PM
>
> May we revisit the issue of "support"?
>
> All the equipment and training on using the hardware won't do any good
> when the software does something weird. My experience is that software
> glitches turn "newbies" off faster than anything else.
>
> My experience also has led me to say with some degree of firmness that
> hardware works and software causes headaches!
>
> Please see to it that enough money is included to pay calm, knowledgable
> folks to answer the phones and walk everyone through software problems.
>
> -Kate Stirk, Media Specialist
> stirkk@juno.com