Support

• Messages sorted by: [ date ][ thread ][ subject ][ author ]
• Next message: Kathryn L. Stirk: "Buildings/Teachers"
• Previous message: Rex Buddenberg: "Re: US-ND: Two issues"
• Next in thread: Hotka, Cathy: "RE: Support"

May we revisit the issue of "support"? 

All the equipment and training on using the hardware  won't do any good
when the software does something weird.  My experience is that software
glitches turn "newbies" off faster than anything else.  

My experience also has led me to say with some degree of firmness that
hardware works and software causes headaches!

Please see to it that enough money is included to pay calm, knowledgable
folks to answer the phones and walk everyone through software problems.

-Kate Stirk, Media Specialist
stirkk@juno.com

• Next message: Kathryn L. Stirk: "Buildings/Teachers"
• Previous message: Rex Buddenberg: "Re: US-ND: Two issues"
• Next in thread: Hotka, Cathy: "RE: Support"