| 60.0% | (18/30) | Timely access to information on the EPA web site. |
| 43.3% | (13/30) | Free access to databases of state and national air and water quality regulations. |
| 63.3% | (19/30) | Guides that explain the regulatory process and translate information into layperson’s terms. |
| 43.3% | (13/30) | Guides for local citizens that help them navigate the EPA site. |
| 50.0% | (15/30) | Guides to determine a local company’s compliance status. |
| 40.0% | (12/30) | Better access to grey literature. |
| 43.3% | (13/30) | Searchable Health Effects section on the EPA site. |
| 46.7% | (14/30) | Tools to interpret water quality data and put local issues into perspective. |
| 30.0% | (9/30) | Online access to FOIA materials. |
| 53.3% | (16/30) | Major documents, such as environmental impact statements should be placed online. |
| 56.7% | (17/30) | Improved web access through better navigational tools, search engines, and Web site design. |
| 50.0% | (15/30) | Up-to-date databases with functional links. |
| 33.3% | (10/30) | Searchable text documents (vs. unsearchable Adobe Acrobat format). |
| 23.3% | (7/30) | More information on the administrative organization of the EPA (who does what and reports to whom). |