Info Ren's technology projects are all based on a few basic premises.
Wherever possible, public standards should guide the choice of
hardware specifications, data formats and communications protocols.
This promotes interoperability among different hardware components
and software modules, which, in turn reduces the total cost of
ownership to users.
Projects should be built around systems. Rather than taking any
particular product and attempting to see how far one can go in
applying it, users should map out their overall needs, consider
how information fits into the workflow of their daily activities,
and construct an architecture that fits their needs and activities.
Specific hardware and software can then be selected to flesh
out this architectural framework.
- Open Source.
A particularly attractive way of implementing a standards-based
architecture is to be Open Source software. Not only does such
software reduce the cost of ownership; it also allows for a
more transparent implementation of a given architecture and
given set of standards than is possible with most proprietary
- Escalating Support.
Hardware and software are only a part of the overall picture
of technology implementation. Support and maintenance are
equally important. Info Ren has encouraged clients to adopt
an escalting model of support. This involves building
capacity at all levels of the organization, so that local
problems can be identified and solved at local sites, while
more complex problems can be identified with meaningful
trouble reports passed to personnel qualified to deal with them.