Bob's question concerning building infrastructure is critical. Ultimately, the universal service has to affect student and patron learning. Claims of Internet service have ranged from one machine on a 2400 baud modem to every machine in school on a T1 or better line with a fiber optics intranet. And Internet is just one facet of technology for libraries and schools. Yes, the costs of the infrastructure must be addressed in order to improve learning. Finding qualified people to design, install and maintain that equipment is another need and cost that must be handled. Internet boxes, satellite transfer, off-peak downloading, and other technologies will help defray some costs, but not enough.