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Patricia A. Bonner
Pat Bonner wears two hats at EPA.
She has been Director of the Agency’s Customer Service Program
since August 1996. Her responsibilities include program and policy
development, training, feedback and measurement coordination, and
encouragement and support to all who participate on 11 cross agency
committees, in the Annual National Conference or are interested in
service improvement. Her other job -- since February 2000 -- is
lead staff for EPA’s Public Involvement Policy and its implementation.
She will be talking this morning about the Policy, public comments
on it, the upcoming Web-based Policy Dialogue, and progress in
developing the Agency’ plan for implementing the Policy when it
becomes final early next year.
Pat has been with EPA since 1984 when she left the State Department
in Canada and joined EPA as the Director of Program Management and
Communications for the Chesapeake Bay Program in Annapolis, Maryland.
Since then, she has been Director of External Affairs in EPA's
Seattle Region, on detail to the White House as Director of Outreach
and Education for Coastal America, and in the Office of Water where
she worked as a policy analyst and developed the first measurement
and tracking agreements with all ten regions. EPA and the education
community in the US and Canada have recognized her with numerous
awards for publications and communication excellence, as well as
two Silver and Bronze Medals.
Pat has worked in the aerospace, oceanography, electronics and
advertising industries, as well as county, federal and international
government. She's also been a communications consultant, college
instructor, trainer, and the owner of her own business. She is
a graduate of Carnegie Mellon University and earned an MS from
Renssalear Polytechnic Institute. On a more personal note, Pat is
an avid gardener, designs and makes jewelry, enjoys jazz music and
old movies, and has traveled to nearly 80 countries and all 50
states.
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