We were very interested in the comments by the VSCC. The comment that the VSCC require new entrants to comply with the service quality criteria that has been stated many years ago and to base the quality measurements on existing state standards is acceptable as far as it goes. Who is to determine if the state standards are where they should be for consumer needs?
There was another comment made concerning competition between service providers. Maintaining minimum standards is not acceptable. We believe that all service should be at the least above average. There isn't any school, library, or organization in the country today that should have to accept service that is just above minimal. We also believe that service terms should be listed in a generic form so that the layperson will understand the differences in service provided even if it is not in the language that they are used to.
We do agree with the comment made that the FCC should use existing identifiers for discount rate services. There is no need to re-invent the wheel. There does seem to be a need however to update the method in which eligible people are notified that they are entitled to such rates.