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FYI-This report might be interesting for the group. Neighborhoods Online in Philly is a decent site that I have found to have useful information. -Whitney Finnstrom > > Note: > > The Gartner Group is a major consulting agency for > industry and government covering trends in all aspects > of computing and telecommunications. > > The following appears in a recent report on >"Internet Customer Relationship Management >" > > Needless to say, we're delighted around here. > > Those of you have never looked at Philadelphia's > Neighborhoods Online can find us at: > > http://www.libertynet.org/nol/ > > We've been willing to help citizen groups > and local government in other cities develop > parallel sites, so take a look--and if you're > interested send a note directly to *me* > at edcivic@libertynet. > > Ed Schwartz > > Internet Customer Relationship Management in > State and Local Government > ECSV-WW-DP-9902 4 Company Confidential > © G2R, 1999 > > Citizens to Citizens > In addition to allowing citizens access to on-line services, the Internet also > changes the balance of power, with grassroots activists and public interest > advocates accessing information about public policy and impacting the > effect those policies have on their communities. Furthermore, the Internet > builds relationships that link groups together, like Neighborhoods On-line, > a group of community activists in Philadelphia. Neighborhoods On-line > holds an extensive amount of information on Philadelphia > government, and provides searchable lists of volunteer organizations, > agencies and activists, and interactive forums on community organizing > issues. > > Customer Relationship Management Trends and Drivers > Agency Specific Trends and Drivers > As a whole, state and local governments offer a variety of services for > public and private entities alike, beginning with the state legislature and > trickling down to city councils, local businesses and community groups. > Within government agencies, the Internet offers services unique to each >&& Criminal Justice, >&& Natural > Resources. While public access through the Internet allows governments > to more easily disseminate information, it also increases trust and > confidence in government, since on-line constituents are more rapidly > aware of governmental events. > Ed Schwartz, Institute for the Study of Civic Values > Neighborhood Calendar: >http://www.libertynet.org/calendar/display.cgi?custom=NeigOnline > JOIN: http://www.libertynet.org/nol/join.html > Neighborhoods Online: http://www.libertynet.org/nol/ > ISCV: http://www.libertynet.org/edcivic/iscvhome.html >