@Home in the news...

[Gene Hastings <hastings@info-ren.org>]

New stories, and some related older ones.


AT&T plans to pay for Excite@Home's problems
<http://www.news.com/News/Item/0,4,38671,00.html>
    By Corey Grice Staff Writer, CNET News.com July 1, 1999, 12:05 p.m. PT
       Although it may be easy to promise blazing data transfer speeds
over high-speed networks, Excite@Home is finding that it's much
harder to deliver. Some of Excite@Home's high-speed Internet users in
the San Francisco Bay Area have experienced slow download speeds or
have had no service at all since early May, according to a spokesman
for AT&T's cable unit.

Excite@Home speed caps draw fire, prompt new plans
<http://www.news.com/News/Item/0,4,38479,00.html?st.ne.ni.rel>
    By Corey Grice Staff Writer, CNET News.com June 28, 1999, 5:50 p.m. PT
       Many Excite@Home users continue to complain about the
Net-over-cable company's new upload bandwidth cap, saying they are
not getting the same service they were promised.
       The complaints come as executives consider offering a premium
version of the service, which would allow for faster data upload
speeds and alleviate some users' concerns about upstream performance.
        Several users have emailed CNET News.com in recent weeks with
concerns about Excite@Home's OnAdvantage program, which limits users'
upstream speeds
to 128 kbps (kilobits per second). Some believe the company is taking
away the level of service they have come to expect and pay for. "We
also didn't get a reduction in the cost of the service," wrote one
user in an email.
 
   ------------------------

TCI upgrades lag behind cable leaders
<http://www.news.com/News/Item/0,4,33845,00.html?st.ne.ni.rel>
    By John Borland and Corey Grice Staff Writers, CNET News.com March 16, 1999,
    3:45 p.m. PT
       With the deal-making done, AT&T now is turning to the difficult task of
upgrading its new cable TV network to handle telephone and high-speed
Internet service.
 
@Home suffering cracks in the foundation?
   <http://www.news.com/News/Item/0,4,31414,00.html?st.ne.ni.rel>
    By Corey Grice Staff Writer, CNET News.com January 26, 1999, 4:00 a.m. PT
       Although stock in @Home Network continues to soar after its blockbuster
purchase of Excite, nagging complaints linger that, for some, the
high-speed Internet service is not all it's cracked up to be.