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D R A F T 4/14/99 I-Net Proposal Working Group of Community Groups Summary: The proposal involves two major elements: 1. Free cable modems and related services (including Internet access) for 100 community groups. 2. Extendable I-Net -- I-Net to School District buildings, with the capability to extend to adjacent community groups. Background on the Working Group Over the past few months, a group of local community leaders, including representatives of community groups, the School District, the libraries and hospitals, has been discussing the communications needs of the public, in anticipation of the upcoming franchise renewal negotiations with TCI and AT&T. In the course of those meetings, it has become clear that these groups have needs for affordable, high bandwidth services and that the needs are not being met by current service providers. We have also discussed the opportunities presented by an institutional network (I-Net) to address these needs. On April 8, 1999, the Group met with the technical consultant hired by the City to assist in the negotiations with TCI and with members of the City's negotiating committee. The Group described its needs and a conceptual plan. The negotiating committee asked the Group to develop a more specific proposal. That proposal follows below. Community uses beyond those of traditional I-Nets I-Nets have traditionally been built to serve large institutions wanting to link geographically dispersed facilities. Traditional I-Net participants have included city and county governments, school districts and libraries. Community groups have usually not been included. Institutions use I-Nets to share video programming (live and taped) for training, education and meetings, for their own data communications needs (for records transmissions, etc.) and for phone calls. I-Nets replace lines that institutions lease from phone companies at higher prices. I-Nets are relatively inexpensive due to economies of scale. Cable companies install the I-Net cable as they install cable for their commercial systems -- saving on construction costs. Also, institutional users share the same cable infrastructure -- economizing on the amount of cable required and on operating and maintenance costs. In the current franchise negotiations, the City and the School District are promoting the concept of an I-Net. But they appear to be seeking several individual I-Nets, eliminating economies of scale and increasing the cost. Moreover, none of the proposals includes access by community groups. Why do Community Groups need access to high bandwidth services? (1) The vital roles of community groups Pittsburgh prides itself on the cultural strength and diversity of its 88 neighborhoods. This strength and diversity is reflected in and nurtured by an even larger number of community groups. Community groups serve important functions. They identify community needs and goals, and they organize people and seek the financial and other resources to achieve those goals. They often represent the key point of interaction between residents and all others affecting the community -- city government, school districts, local businesses and outside developers. Community groups make sure that their communities thrive -- that local businesses grow, that struggling businesses survive, and that new businesses come into their neighborhoods. They make sure that their residents have jobs, that streets and parks are maintained, and that police and fire protection, garbage pick-ups and other city services are provided promptly and efficiently. They make sure their schools provide the best education and that health care providers and social service agencies address community needs. Community groups also supplement programs of government agencies and schools, where community needs outpace the agencies' resources. These include recreation programs for youth and senior citizens, after-school education and arts programs, child care services, block watches and community newsletters. (2) Community communications, the Internet and the I-Net Much of the work of community groups boils down to communications. Community groups currently rely on face-to-face meetings, phone calls, faxes, mail, VCRs and televisions. They are relatively new to computers, email, the Internet and data networks, and they make less than effective use of what they have. Face-to-face personal communications will always be invaluable and necessary. However, these new communications technologies can make community groups more efficient and effective. _ Community groups can use email and websites to provide timely information to government officials and to residents. _ Community groups can make computers and Internet access available to residents looking for information about jobs, government services, education and health care services. _ Meetings with government officials can still be face-to- face, but residents who are unable to make the trip downtown can watch, ask questions and make comments over the Internet. _ After-school arts and education can make use of the multi- media applications of computers and the Internet. Adults can also continue to learn. _ Community groups can make health services more accessible by partnering with health care providers to establish local clinics that use remote medical monitoring and imaging. _ Community groups can become more efficient, often substituting email and Internet communications for more time-consuming and expensive photo-copying, postage, overnight services, long-distance phone charges. These activities all use telecommunications lines. These lines link groups to residents, to other institutions and to the Internet. The I-Net provides these lines inexpensively and with high bandwidth. (3) How much "bandwidth" do community groups need? With the growth of the Information Age, successful cities - and neighborhoods -- will increasingly be determined by their access to "bandwidth." "Bandwidth" is the amount of information a telecommunications wire can carry over a period of time - like the size of a water pipe and the amount of water it can carry. The Internet and the rapidly expanding uses that it makes possible require a telecommunications infrastructure with increasingly large amounts of bandwidth and greater reliability. The I-Net represents the opportunity to gain this higher bandwidth at relatively less cost. Without sufficient bandwidth, neighborhoods will lag. With high bandwidth in some areas and insufficient bandwidth in other areas, the high bandwidth areas will benefit and the others will lag. This underlies what is becoming known as the Digital Divide. Community groups currently need less bandwidth than the traditional I-Net participants. The typical community group may use email and browse the Internet for information. Those that provide public access to the groups' computers will have greater needs for audio and video. Community groups typically use regular phone lines and one or more dial-up Internet access accounts for their bandwidth needs. These needs can be served better in the short term with the bandwidth available through cable companies' cable modem services. These services give users access to the Internet over the same coaxial and fiber lines that the cable company uses for its commercial programming services. The bandwidth improves sharply from the 56 kilobits per second (kbps) available over a regular phone line. TCI currently advertises that its @Home cable modem service can provide speeds up to 2.8 megabits per second (Mbps). Web pages will load faster, and people can get limited audio and video. As the Internet grows further, however, and as bandwidth- intensive applications become more widely available, community groups will use them and the groups' needs for bandwidth will grow. Data and services will be increasingly offered in multi- media and interactive formats. Information will be provided with audio and video, in addition to the text and graphics we're used to seeing. Two-way communications will also be possible. The specific uses that will be made of such a system cannot be fully enumerated now. The Internet is new and its ability to quickly and inexpensively transmit information to large groups of people is also new. New applications (or uses) include a broad range of activities that can be developed with desktop video conferencing capabilities. Additional uses are being developed rapidly, and their future growth is open to the imagination. Call-in phone lines for medical information, for example, may be replaced with interactive video where multiple patients can gain access to the same health-care videos provided by health service agencies and patients can be examined and monitored from remote clinics. Community development groups can use the same techniques to inform potential developers about opportunities in their neighborhoods. Citizens can get access to government records and services. Residents -- of school age and older -- can gain access to educational material and job information. Community groups can provide access for these purposes beyond the hours and capacity and the geographic proximity of libraries. The only certainty is that future uses will involve greater amounts of data and greater use of audio and video - which will require greater amounts of bandwidth. Many community groups will have a set of computers used by the staff and an additional set available to the public to access the Internet in connection with the programs discussed above. The computers will be connected in a Local Area Network (LAN), which will be connected to the Internet with a single high-bandwidth telecommunications connection. With the advent of these bandwidth-intensive uses, cable modems may not provide sufficient affordable bandwidth for community groups. Also important, cable modem users share the commercial fiber system with each other and with cable customers. As more subscribers use cable modems, they will compete with each other for bandwidth. Already, cable modem customers in some areas are complaining that promised bandwidth is not available. To avoid a crisis of inadequate bandwidth and the lagging of Pittsburgh's neighborhoods, the City has to plan for the future bandwidth needs of our communities. The Community Proposal: This proposal seeks to take advantage of the opportunity afforded by the upgrade of TCI's system to provide additional bandwidth throughout the City's neighborhoods at affordable prices. The vitality of neighborhoods and equitable access to high bandwidth facilities are the guiding principles. From discussions with the City's technical consultant and from our own research, it appears that cable companies renewing franchise agreements typically contribute more to public purposes than the five percent franchise fee. This is usually justified under the franchising authority's power to ensure that the cable system satisfies the community's communications needs. Cable companies make these additional contributions in the forms of additional facilities and/or cash grants. From these discussions, it also appears that the magnitude of the following proposal falls within reasonable limits. The proposal includes free cable modems to address community groups' short-term needs and their inclusion in the I-Net (at some pace) to address long-term needs. 1. Free cable modems and services for immediate needs Cable modems provide an immediate and relatively low-cost means to gain access to substantial bandwidth. This is especially true, given the relatively limited uses that the groups are making of the Internet. Accordingly, we propose that the City seek a commitment that TCI provide free cable modems and service to 100 community groups for the life of the franchise agreement. The costs are relatively modest. The initial capital costs would include the costs of the cable modems, which currently cost approximately $300.00. With volume discounts, TCI's costs would be less. TCI would also fund the installation costs, for which TCI charges approximately $100 to $175 per site. Recurring costs would be substantially less. The company would incur incremental recurring costs only for customer questions. Operating and maintenance activities would not be directly affected, and the groups' Internet activity would likely represent only a small portion of the company's costs for Internet access. The company will forego the monthly revenues of $40.00 per month, which, for 100 cable modems, translates into $4,000.00 per month and $48,000.00 per year. 2. Extendable I-Net for longer-term needs The long-term answer for community groups is to gain access to the dedicated bandwidth of the I-Net proposed by the school district to link its 95 buildings. This can be done with an Extendable I-Net which allows community groups to connect into the existing I-Net at the buildings where the fiber cables terminate. The community groups would provide their own connections to the junction points. The dispersion of school buildings throughout the City's neighborhoods would provide a broad distribution of access points for the community. Such community uses are also consistent with the school district's technology plan. This program leverages the resources committed to the school district and requires from TCI only the further commitment that the school district I-Net also be permitted for the use of community groups. The program, however, also entails additional support for the community connections. Funds are required to develop cost- effective wireline and wireless means to connect the groups to the terminating points of the fiber and to help community groups develop the program applications that warrant the higher bandwidth. Funds are, therefore, required to develop the connections, to buy the electronics required to operate their networks and to provide technical support for the community sites. Funds for these purposes could be raised from foundations, from federal grant programs and from hospitals, universities and others seeking to provide community services over the I-Net. In addition, the City could seek an additional capital contribution from TCI for these purposes.