In our brief conversations in the Scope and Support discussion there two key points that I will ventre to say this group agrees upon: * We have each made commitments to supporting non-propritary systems -- specifically, this means going with network designs that are TCP/IP compatible. The reason for this is simple. The district or community-based organization does not have to rely on a vendor to support the system, but can grow and cultivate network management expertise locally. * With regard to the issue of support, Bob Carlitz said it well when he wrote "In Common Knowledge: Pittsburgh and in our Pittsburgh community networking projects, we have tried to distribute the support just as we distribute the infrastructure. The underlying idea is to "democratize" the use of the technology." Building knowledge at the local level -- in a way that is decentralized and shared -- is critical to supporting both the technical and learning infrastructures in networking initiatives. I'm certain we will have an opportunity to continue these conversations of the next two and a half days in Pittsburg. I look forward to seeing yo all there. Regards, Margaret